Prior to meeting Hiten and the team at smile lounge I was very nervous and scared about the dentist and had little confidence about my smile, I found smile lounge on google and saw some great reviews so I took a chance and went for a consultation. And as a result of that I couldn’t ask for a nicer more relaxed and positive dentist other than Hiten. He was the first dentist that gave me hope for my new smile. The smile lounge it’s self was a very calm and relaxed atmosphere also. Once I got speaking to Hiten I was reassured and it was made very clear and aware of the steps and process I would have to undertake to get my dream smile, and all my questions were answered then and there.
When I first walked into the practice I had feelings of unease and apprehension as like most people. Once I discussed things with the doctor he put me at ease with his calm appraisal of the situation. The Doctor outlined what treatment I needed. The time taken to complete the process. The costs involved etc.
I decided to go to Smile Lounge first and foremost because it was close to where I live. The information seemed favourable and prices were reasonable.
I would recommend the practice to a friend Dr.Joshi with his calm demeanour and his skill and nimbleness when carrying out the work. Portia with her efficiency on the computer and administration also her friendliness towards the patients. She would be an asset to any practice take care she isn’t recruited by someone else. Of course by statement wouldn’t be complete without mentioning Juan. I have only met him recently he is an excellent conversationalist and can engage you in very interesting discussions while you wait for treatment that of course is not his only role.
I remember, on my first appointment, feeling an oasis of calm at Hitens’ surgery. Other practices have always felt clinical and slightly rushed, but Hiten manages to almost trick you into feeling that you are not about to sit in the dreaded dentist chair! He takes time to talk to you before any treatment, explaining all the options and as a patient, I feel I can ask as many questions as I want…..this is done sitting opposite Hiten at his desk, as opposed to being in the dentists’ chair. The consultation is relaxed and creates a huge sense of trust between patient and Dentist.
I have had fillings, root canal surgery and crowns at Smile Lounge. Throughout all treatments, Hiten gave me his time and patience. He checks that you are not in pain, asks if you want to stop for a breather and stays calm and soothing throughout! I trust his skills and judgement and could never return to mainstream dentistry, where the whole experience makes you feel that you are part of a busy machine of dentistry…too stressful for me. I just wish more dentists could copy Hitens’ practice, there would be a lot less fear surrounding the dentists’ chair!